Refund policy
REFUND & RETURN POLICY
Last Updated: June 2026
We want you to be completely satisfied with your purchase.
Right of Withdrawal
Customers residing in the European Economic Area may cancel their purchase within 14 days of receiving the goods without providing a reason.
Return Eligibility
To qualify for a return:
• The item must be unused.
• The item must be returned in its original condition.
• All accessories and included materials must be returned.
Return Process
To initiate a return, contact us at:
Once approved, return instructions will be provided.
Refunds
Refunds will be issued using the same payment method used for the original purchase.
Approved refunds will be processed within 14 days after receiving the returned product or proof of shipment.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery and provide supporting photographs.
In these cases, return shipping costs will be covered by Malfatori.
Non-Returnable Items
The following items may not be eligible for return:
• Personalized products
• Custom-made products
• Items restricted by applicable laws
Contact
Email: support@malfatori.com
Phone: +55 47 98842-5618